RETURNS & EXCHANGES

Returns & Exchanges

At Kalvara Equestrian, customer satisfaction is our priority.

Returns

Returns may be requested within 14 days of receiving your order.

To be eligible for a return, items must:

• Be unworn and unused
• Be unwashed
• Have all original tags attached
• Be returned in their original packaging

Exchanges

We are happy to offer exchanges for an alternative size, subject to stock availability.

Non-Returnable Items

For hygiene and quality control reasons, we cannot accept returns on items that have been worn, washed, damaged, or altered.

Sale, clearance, and promotional items are final sale and are not eligible for return or exchange.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is faulty or incorrect.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery and include photographs where possible.

Email:

customerservice@kalvaraequestrian.com

Refunds

Once your return has been received and inspected, approved refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.