Shipping policy
At Kalvara Equestrian, we are proud to offer worldwide shipping.
Processing Times
All orders are processed within 1–3 business days. During peak periods, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
United Arab Emirates
Standard Delivery
- 2–3 business days
- AED 25
FREE Standard Shipping (All Emirates)
- On all orders over AED 500
- 2–3 business days
Remote Areas
- Delivery within 1–3 business days, depending on the courier service.
United Kingdom
- 2–5 business days
- AED 35 on orders below AED 500
- FREE shipping on orders over AED 500
International Shipping
We proudly ship worldwide using trusted international courier partners to ensure your order arrives safely and efficiently.
Delivery Timeframes & Shipping Rates
| Destination | Shipping Fee | Estimated Delivery |
|---|---|---|
| GCC (Qatar, Oman & Bahrain) | AED 100 | 5-8 Business Days |
| Saudi Arabia | AED 120 | 5-8 Business Days |
| Kuwait | AED 120 | 5-8 Business Days |
| Europe | AED 150 | 5-8 Business Days |
| North America (USA & Canada) | AED 200 | 5-8 Business Days |
| Oceania (Australia & New Zealand) | AED 220 | 5-8Business Days |
| Rest of the World | AED 220 | 7-10 Business Days |
Customs Duties & Import Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your destination country. These charges are not included in your order total and remain the responsibility of the recipient.
For deliveries to remote locations, an additional shipping surcharge of AED 150 may apply. Should this occur, our team will contact you for approval before dispatching your order.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. Please note that tracking visibility may vary depending on the destination country's courier network.
Customs & Import Regulations
Customers are responsible for ensuring that the products ordered comply with the import regulations of their destination country. We recommend reviewing your local customs requirements before placing an order.
Non-Deliverable Items
Certain products may be unavailable for international shipping due to customs regulations or courier restrictions. If this applies to your order, we will contact you promptly with alternative options.
Public Holidays
Delivery times may be extended during public holidays in the UAE or the destination country. We appreciate your understanding and patience during these periods.
Delivery Assistance
If you experience any issues with your shipment, our Customer Care team is here to help. We will work closely with our shipping partners to resolve your query as quickly as possible.
Important Notice
If customs duties or import charges are refused by the recipient, the shipment may be returned or destroyed by local customs authorities. In such cases, Kalvara Equestrian is unable to issue a refund for the order or any associated shipping costs.
Contact Us
For shipping enquiries, please contact:
customerservice@kalvaraequestrian.com
